Introduction
For almost 40 years, the North East BIC has been helping businesses start, grow and succeed. Based in Sunderland, the award-winning business support organisation provides high-quality office space, workshops, virtual office services and expert business support to hundreds of organisations across the region. Creating a safe, secure and welcoming environment for its tenants is a key part of that offering.
For more than 20 years, the North East BIC has trusted SEP Management to provide comprehensive security services across its extensive site, giving businesses peace of mind around the clock.
Project Overview
Operating 24 hours a day, seven days a week, SEP Management plays an integral role in the day-to-day running of the North East BIC.
Its team carries out regular security patrols across the site, monitors CCTV systems, secures buildings each evening and opens them ready for tenants each morning. Throughout the night, the team monitors activity across the estate, responding quickly to incidents and liaising with emergency services whenever required, however, the partnership extends well beyond traditional security services.
SEP Management regularly responds to unexpected incidents, including flooding and other emergencies, often resolving issues before the BIC team even becomes aware of them. By taking immediate action and only escalating when necessary, SEP helps minimise disruption and ensures the site continues to operate smoothly.
The team also acts as an extra pair of eyes across the business park, reporting maintenance issues such as faulty lighting so they can be addressed quickly, helping to maintain a safe and welcoming environment for everyone on site.
The reassurance provided to tenants is another important part of the service. Whether escorting someone safely to their car after working late or providing a visible security presence across the estate, SEP helps create an environment where businesses and their employees feel supported at all times.
The quality of the security provision has become such an important part of the North East BIC’s offer that it is regularly highlighted to prospective tenants as one of the many benefits of locating their business on the site.
Outcome
Having worked together for more than two decades, the partnership between the North East BIC and SEP Management continues to deliver real value for both the organisation and its tenants.
The proactive approach taken by SEP ensures potential issues are identified and dealt with quickly, often before they have the opportunity to escalate. Their visible presence, rapid response to incidents and commitment to supporting tenants help create a safe, secure and professionally managed environment where businesses can focus on what they do best.
For the North East BIC, having a trusted security partner operating around the clock provides complete confidence that its premises, tenants and visitors are being looked after every hour of every day.
Client Testimonial
Doreen Howard, Centre Manager at the North East BIC, said, “We’ve worked with SEP Management for more than 20 years and they’ve become an invaluable part of our team.
Their security officers, who we think of as part of the BIC and not merely a supplier, are always on hand, whether that’s carrying out patrols, monitoring our CCTV, responding to emergencies or simply providing reassurance to our tenants.
Their proactive approach means they often deal with issues before we even need to get involved, helping minimise disruption and keeping the site running smoothly. They also go above and beyond in supporting our tenants, whether that’s escorting someone to their car after dark or identifying maintenance issues that help us keep the business park safe and welcoming.
The security service provided by SEP is something we’re proud to promote to prospective tenants because it gives businesses real confidence that they’re operating in a safe and secure environment. They’re a trusted partner and an important part of what makes the North East BIC such a great place to do business.”
Conclusion
For more than 20 years, SEP Management has been far more than a security provider to the North East BIC.
By combining professional security services with a proactive, customer-focused approach, SEP has helped create a safe, secure and welcoming environment that supports both the BIC and the hundreds of businesses based there. It’s a partnership built on trust, reliability and a shared commitment to providing an exceptional experience for every tenant.